Tehcnofied

Senior IT infrastrcture Engineer

Hotels Etc.

Jul 2025 - May 2026 • 10 mos

• Delivered Level 1–3 IT support for distributed hospitality operations across Windows, macOS, Linux, and ChromeOS environments. • Managed onboarding and offboarding workflows across Google Workspace, Microsoft 365, Slack Enterprise Grid, Opera Cloud, and hospitality platforms. • Led migration of operational workflows to ClickUp including deployment of ticketing portals and workflow automation. • Provisioned complete IT infrastructure for newly acquired hotel properties including websites, booking engines, email systems, and OTA integrations. • Managed IIS website deployments, SSL certificate implementations, DNS administration, and hosting configurations. • Led deployment of RoboForm password manager and Syncro RMM company-wide. • Supported migration of company infrastructure to a new Google Workspace domain including email and website transition support. • Managed networking infrastructure including VPNs, VLANs, UniFi environments, and firewall configurations. • Also worked with hospitality-related platforms and workflows including Opera / Oracle Cloud, PMS systems, OTA and booking engine integrations, Booking.com, Expedia, Cloudbeds, Guesty, Chekin, Duve, Conduit, TTLock, Stripe, reservation management workflows, and guest communication systems. • • Evaluated and implemented new SaaS platforms and operational technologies to improve efficiency and security.

Manger IT Infrastrcture

Tax

May 2021 - Jul 2025 • 4 yrs 2 mos

• Led advanced IT operations and security initiatives for a fully remote CPA firm operating under FTC Safeguards compliance requirements. • Administered Google Workspace, Microsoft 365, GCP, AWS, Slack Enterprise Grid, and cloud collaboration environments. • Implemented ManageEngine and Teramind to improve endpoint management, insider threat detection, and compliance monitoring. • Managed WordPress infrastructure, security hardening, plugin updates, and website integrations. • Led Slack Enterprise Grid migration and Google Workspace optimization projects for over 100 users. • Implemented automation workflows using Zapier and IFTTT to streamline operational tasks and SaaS integrations. • Managed Unifi Dream Machine environments, VPN tunnels, firewall rules, and remote connectivity optimization.

Network Support Engineer

BAT

Dec 2014 - Mar 2017 • 2 yrs 3 mos

• Supported 24/7 IT operations across North Punjab offices and warehouses. • Led Windows migration and Lotus Notes to Exchange transition projects. • Managed Active Directory users/groups, backups, inventory, RDP support, and network printer deployments. • Coordinated with vendors for nationwide IT infrastructure deployments and maintenance.