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marythefairy22

Maryam Althiban

@marythefairy22

Customer Success Client Success Specialist

Arábia Saudita
Inglês, Árabe
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an Operations and Customer Success professional with 4+ years of experience in student services, account coordination, and operational support. I am skilled in Salesforce, SAP, and CRM systems, and case management. I have a proven ability to improve processes, manage client accounts, and drive revenue in educational and corporate environments.... Saiba mais

Habilidades

m
marythefairy22
Maryam Althiban
offline • 
Tempo médio de resposta: 1 hora

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Digitação de Dados
I will an assistant with experience in customer service
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

British_Council

Customer Service Representative

British Council • Período integral

Jun 2024 - Present • 1 yr 11 mos

Managed B2B student accounts, registrations, placement tests, and corporate client communication Successfully closed 1,000+ student cases, maintaining high service quality and response times Generated SAR 1.2M+ in annual revenue through lead conversion and class enrollment support Opened and coordinated multiple classes using qualified leads, contributing to operational planning and capacity management Provided tailored support for SEND students, collaborating with teaching and academic teams for inclusive service Maintained accurate student records, processed payments, and coordinated with Finance and Operations teams Used Salesforce, SAP, CMS2, and SRS for case management, reporting, and operational efficiency

Call Centre Representative

Bmask • Período integral

Nov 2023 - Feb 2024 • 3 mos

Managed client inquiries and maintained high satisfaction levels Tracked KPIs, updated databases, and prepared operational reports Supported scheduling, documentation, and inter-department operations