
Mary W
Switchboard Operator
Habilidades

Conheça meus serviços

Experiência profissional
Switchboard Operator
Anthem • Meio período
Jun 2023 - Jan 2024 • 7 mos
As a Switchboard Operator, I received calls from customers attempting to sign up for insurance. While following a call script in Salesforce, I collected and recorded the customers nonsensitive personally identifiable information required for insurance. At the conclusion of each phone call, I transferred customers to an insurance agent.
Legal Secretary
Law • Meio período
Aug 2019 - Nov 2020 • 1 yr 3 mos
As a Secretary with Worthington Law, I gained extensive word processing experience; transcribing legal letters and other correspondence. When informed by the attorney that the recipient of the letter changed their address, I performed online research to locate the new mailing address. In addition, I conducted outbound calls to schedule specialty medical appointments for clients. While scheduling these appointments, I enjoyed building professional relationships with the staff of each doctor's office.