m
mary_cathh

Maria C

@mary_cathh

Quality Analyst

Indonésia
Indonésio, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Quality Assurance and AI Training professional with extensive experience in quality auditing, AI output evaluation, and data annotation. I specialize in identifying process gaps, providing actionable feedback, and supporting teams to deliver efficient outcomes. I am a detail-oriented professional focused on remote-first roles in quality assurance and continuous improvement.... Saiba mais

Habilidades

m
mary_cathh
Maria C
offline • 

Conheça meus serviços

Gerenciamento de Mídia Social
I will be your indonesian social media manager and content creator
A partir deUS$ 30 /projetoMais detalhes

Experiência profissional

TDCX

TDCX

Período integral • 8 yrs

Quality Analyst (AI Output Evaluation)

Dec 2023 - Present • 2 yrs 10 mos

Perform quality audits, AI output evaluation, and data annotation/labeling review to ensure operational accuracy and policy compliance. Conduct Root Cause Analysis (RCA) to identify recurring quality issues and recommend process improvements. Supporting a leading global technology company in social media and messaging platforms.

Community Operation Specialist

Oct 2018 - Dec 2023 • 5 yrs 2 mos

Reviewed user-generated content in accordance with Community Guidelines and Trust & Safety policies. Reviewed approximately 110 cases per day with 90–100% quality scores. Developed audit documentation, SOPs, and reporting templates. Coached new hires and collaborated with Engineering and Product teams to improve operational outcomes.