
Market Pulse
Saving Time, Optimizing Cost, Delivering Clear Strategy
Habilidades

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Portfólio
Experiência profissional
Senior Product Manager
SALEH & ABDULAZIZ ABAHSAIN CO. LTD (Chemical Division) • Período integral
Jan 2022 - Present • 4 yrs 7 mos
• Report directly to the CEO, actively contributing to strategic decision-making and company-wide planning initiatives. • Lead procurement, product development, and sales strategies for key chemical products including Soda Ash, Sodium Sulphate, Percarbonate (PC3), DMDS, Molecular Sieves, and other essential industrial raw materials. • Manage supplier relationships across the USA, Europe, China, India, and the GCC, ensuring competitive pricing, regulatory compliance, and consistent on-time delivery. • Drive key account management and B2B client engagement across diverse manufacturing sectors including glass, detergents, marine (boats and tanks), adhesives for batteries, fiberglass, and more. • Conduct in-depth market research and competitor analysis to support product positioning, pricing strategy, and new product introduction. • Successfully negotiate long-term contracts and international trade agreements, resulting in gross margin improvements of 15–20% and above. • Develop tailored proposals for clients focused on enhancing productivity, cost-efficiency, localization opportunities, and responsible sourcing initiatives. • Collaborate cross-functionally with finance, logistics, and warehouse teams to streamline supply chain operations and maintain optimal inventory levels. • Play a key role in launching new products and expanding into untapped markets across the MENA region.
Service Supporting Manager
LG Electronics • Período integral
Dec 2002 - Jan 2014 • 11 yrs 1 mo
Supervise LG Customer Information Center (Call Center): • Achieved Training completion rate 95% annually, • Developed, and motivate CIC staff to improve productivity and maintain retention rate 90% annually • Maintained CIC KPI (Happy call rate 95%; Abandon Call rate <5%) • Organized customer satisfaction surveys, resulting in a 10% improvement in Net Promoter Score. Organize Technical Trainings: • To improve technical expertise of distributor’s technicians • Organized technical trainings, increasing technician expertise (Arrange Korean Trainers from Head Office – half yearly training frequency) Distributors Service Capabilities: • Expanded service network by 5 new locations quarterly. • Monitored Service Parts Management system for successful service operation – reduce lead time &improve order accuracy • Improved customer satisfaction and reduced service lead times Assist Mobile Service Center day to day activities • Maintained job completion rate of 95% on a daily basis.