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Mark B
@markbernardin
Senior Enterprise Customer Success Manager
Estados Unidos
Inglês
Sobre mim
I am a Senior Enterprise CSM and cybersecurity SME with 11+ years of experience specializing in at-risk account recovery. I execute a structured system to diagnose root-cause risk and rebuild executive alignment, consistently delivering 115%+ NRR on portfolios up to $8.5M. As a published author of six books on Customer Success, I bridge the gap between technical SOC operations and C-suite business objectives.
Habilidades
Mark B
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Criação de Currículos
I will write your customer success resume and job search plan
Preparação para Entrevistas
I will conduct a mock customer success manager interview
