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Fiverr Pro
Português
$
USD
Marjorie L
@marj_liwan
Customer Support Specialist
Filipinas
Inglês, Tagalo
Sobre mim
I am a customer support and account management professional with over 10 years of experience in BPO and remote roles. I specialize in serving US-based customers via phone, email, and chat, with a strong background in frontline service, sales, and senior operations management. I am skilled in resolving complex issues, ticket management, and building SOPs.
Habilidades
Marjorie L
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte ao Cliente
I will be your customer support agent for email, live chat and tickets
Sucesso do cliente
I will be your customer success and account manager for client onboarding
Experiência profissional
Sales Representative
VXI Global Solutions • Período integral
Jul 2017 - Aug 2019 • 2 yrs 1 mo
Identified customer needs and recommended AT&T and DirecTV products and services. Successfully closed sales and upsold services while maintaining high standards of customer care. Built and maintained strong customer relationships to encourage repeat business and loyalty.
Customer Service Representative
iQor • Período integral
Jan 2014 - Jun 2017 • 3 yrs 5 mos
Provided frontline phone support for AT&T customers regarding billing, account management, and service concerns. Focused on first-contact resolution and de-escalating upset customers. Accurately documented all interactions within the account management system.
