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marics_mall

Marics M

@marics_mall

Content Quality Assurance Analyst

Filipinas
Inglês, Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an experienced Content Quality Assurance Analyst with a proven track record in global workflows and managing cross-functional team operations. I specialize in root cause analysis (RCA), performance coaching, and optimizing quality frameworks to achieve operational excellence.... Saiba mais

Habilidades

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marics_mall
Marics M
offline • 

Conheça meus serviços

Testes e feedback de games
I will review your game applications and provide feedback
A partir deUS$ 10 /projetoMais detalhes

Experiência profissional

Accenture

Quality Auditing Associate

Accenture

Dec 2022 - Aug 2026 • 3 yrs 8 mos

- Executes comprehensive audits (emails and applications) across specialized workflows to ensure 100% alignment with global policy guidelines and process standards. - Facilitates weekly and monthly coaching sessions to 15-20 agents to provide real-time quality performance and workflow updates. - Developed multiple performance glidepaths and Quality Improvement Plans (QIP), successfully bridging performance gaps for underperforming teams. - Leads workflow weekly syncs, global business reviews, error discussions, and calibrations to provide real-time data, updates, and policy/process alignments within the Quality, Operations, Training, and workflow owners. - Conducts RCAs through performance coaching to identify root cause classifications, and provide corrective and preventive action principles to develop the team's current and future production quality performance. - Spearheaded the creation of initial quality frameworks for pioneer workflows, establishing the baseline for departmental success. - Single-handedly led a workflow, specifically in gambling, permissions, and content policies and processes. - Deep Dive Error Analysis