m
mariaurrego

Maria del Pilar

@mariaurrego
4,0(1)

I help you save time in your business

Colômbia
Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
I’m a results-driven professional offering expert cold calling, virtual assistance, graphic design, and photography services to help businesses grow and operate more efficiently. I specialize in lead generation, appointment setting, customer follow-ups, email and calendar management, administrative support, and creating visually compelling content. With strong communication skills and a proactive mindset, I focus on building meaningful client relationships and delivering measurable results. Let me help you save time, increase productivity, and scale your business.... Saiba mais

Habilidades

m
mariaurrego
Maria del Pilar
offline • 
Tempo médio de resposta: 2 horas

Conheça meus serviços

Assistência geral
I will be your virtual assistant in english and spanish
4,0(1)
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Operations Team Lead

I • Período integral

Feb 2022 - Nov 2025 • 3 yrs 9 mos

- Led high-performing teams with 15 to 20 members across multiple campaigns by designing and executing personalized action plans aligned with individual strengths and development areas. - Managed escalated supervisor calls and payroll reviews, ensuring accuracy, compliance, and timely resolution. - Developed and implemented motivational strategies that increased team engagement, morale, and overall performance. - Consistently delivered results through weekly coaching sessions, targeted training initiatives, and structured follow-ups to support continuous agent development. - Produced detailed KPI and performance reports, enabling data-driven decision-making and driving continuous operational improvement. - Recruitment: conducted Customer Simulation Interviews (CSI) for the account, leading structured interviews and role plays to assess key competencies and select top candidates for the call center agent position. - Experience with the following CRMs: AWS, Zendesk, Oracle, Salesforce, QBO, Financial Cents, AxisCare.

1 Avaliações
4,0

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Classificação detalhada
  • Nível de comunicação do freelancer
    4
  • Qualidade da entrega
    4
  • Valor da entrega
    4
1-1 fora das 1 avaliações
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    T

    tangma

    US

    Estados Unidos

    4

    Room for improvement but available and professional. Good experience overall. Will definitely buy again. Thank you!

    5 dias

    Tempo

    gig

    Assistência geral

    Útil?
    Sim
    Não