m
maria_persson

Maria Persson

@maria_persson

Customer Experience Support Operations Consultant

Irlanda
Sueco, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Customer Experience & Support Operations Consultant with an e-commerce focus. I have experience supporting e-commerce brands with day-to-day customer support operations and CX improvements, focusing on stabilising and improving support processes during periods of growth. Some of the services that I provide is Support Infrastructure Audit, Helpdesk Platform Migration, Automation & Workflow Design, Reporting & Analytics setup, Team Training & Onboarding and SLA Recovery & Crisis Response. ... Saiba mais

Habilidades

m
maria_persson
Maria Persson
offline • 

Conheça meus serviços

Consultoria
I will manage your customer service operations and support

Experiência profissional

Gym+Coffee

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7 yrs 1 mo

Senior Customer Service Agent

Feb 2023 - Jan 20262 yrs 11 mos

Customer Service Executive

Nov 2021 - Jan 20264 yrs 2 mos

Cognizant

Process Executive

Cognizant

Dec 2020 - Nov 202111 mos