m
marcel_lucabv

Marcel H

@marcel_lucabv
5,0(1)

Virtual Assistant for Customer Support, Operations and CRM Tasks

Holanda
Holandês, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Dutch-English Virtual Assistant with hands-on experience in remote customer support, CRM/helpdesk operations and day-to-day business administration. I currently support clients using tools like Gorgias and Trengo, handling customer inquiries, email and chat support, follow-ups, data entry and operational tasks. My background in entrepreneurship, transport operations and customer service has taught me to work independently, stay calm under pressure and take ownership of my work. I am reliable, accurate, practical and easy to communicate with. My first Fiverr client rated my work 5 stars.... Saiba mais

Habilidades

m
marcel_lucabv
Marcel H
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Perfis do LinkedIn
I will professionally improve your linkedin profile and CV
5,0(1)
A partir deUS$ 45 /projetoMais detalhes
Gestão de Orçamento Pessoal
I will create a professional custom excel budget planner
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Portfólio

Experiência profissional

Remote_Support Nederland

Remote Customer Support Agent

Remote Support Nederland • Freelance

Jul 2026 - Present • 3 mos

Providing remote customer support and operational assistance. Handling customer calls, service requests, customer information and follow-up tasks in a professional remote working environment.

IRMS

Customer Support Agent

IRMS

Jun 2026 - Present • 4 mos

Providing customer support for e-commerce clients using Gorgias and Trengo. Handling customer inquiries, order-related questions, follow-ups and administrative support while maintaining clear and professional communication.

Inter_Travel

Owner / Operations & Customer Service

Inter Travel • Autônomo

Oct 2024 - Present • 2 yrs

Managing day-to-day operations, customer communication, planning, supplier coordination, quotations and administrative tasks for an international passenger transport business. Responsible for solving operational issues, coordinating services and maintaining clear communication with customers and partners.

1 Avaliações
5,0

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Classificação detalhada
  • Nível de comunicação do freelancer
    5
  • Qualidade da entrega
    5
  • Valor da entrega
    5
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