m
mamadoundong202

Mamadou

@mamadoundong202

Bilingual Customer Support and OS Technical Specialist

Marrocos
Francês, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Bilingual (French and English) Technical Support and Customer Support Operations Specialist holding a Bachelor's degree in English Studies. I bring 3 years of robust corporate experience managing complex software diagnostics, cloud recovery protocols, and e-commerce logistics. Highly metrics-driven, I strictly follow SOPs and operate on high-speed fiber internet to ensure top-tier remote assistance with optimal QA and CSAT scores.... Saiba mais

Habilidades

m
mamadoundong202
Mamadou
offline • 

Conheça meus serviços

Suporte ao Cliente
I will be your profesionnal french and english customer support
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Concentrix

Bilingual Customer and Technical Support Specialist

Concentrix

Sep 2023 - Present • 3 yrs 1 mo

Bilingual Technical & Customer Support Operations Specialist • Software Diagnostics & Cloud Recovery: Managed complex software diagnostics and executed cloud recovery protocols to minimize system downtime for international users. • E-commerce Logistics: Oversaw end-to-end e-commerce order tracking, supply chain logistics management, and complex cross-border issue resolutions. • Process Excellence & SOPs: Strictly adhered to standard operating procedures (SOPs) while maintaining top-tier Quality Assurance (QA) standards. • Performance Metrics: Consistently exceeded Customer Satisfaction (CSAT) benchmarks and operational KPIs through a data-driven approach. • Bilingual Communication: Delivered seamless, high-speed remote assistance in both French and English, adapting to European and North American markets