
Malak
I will record i high pitched anime and Lively female voice overs
Habilidades

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Experiência profissional
Customer Service Representative
Teleperformance • Período integral
Feb 2024 - Present • 2 yrs 8 mos
• Customer Service Representative (Feb 2024 - Present) Advanced rapidly through multiple key roles within the company, demonstrating strong communication skills, product mastery, and leadership. • Trainer (7 Months) Facilitated comprehensive onboarding and training programs for new hires. Simplified complex product knowledge, coached agents on effective communication, and successfully prepared teams to hit their performance metrics. • Floor Walker / Subject Matter Expert Served as the primary go-to support on the production floor. Guided agents in real-time, resolved complex product inquiries quickly, and maintained high quality-assurance standards across the team. • Customer Service Agent Provided top-tier support to customers, consistently resolving inquiries efficiently and maintaining excellent satisfaction scores. Developed elite verbal communication, active listening, and problem-solving skills.