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makram40

makram

@makram40

Customer Support E Commerce Quality Analyst

Egito
Inglês, Italiano, Árabe
Algumas informações são exibidas no idioma inglês.
Sobre mim
Customer Support & E-commerce professional with 15+ years of experience across customer service, e-commerce, retail, tourism, and BPO. I've supported major international e-commerce accounts including Amazon Retail, YNAP, Uber Eats, SHEIN, and TEMU, handling orders, delivery issues, returns, refunds, complaints, and customer communication across chat, email, and phone. My experience also includes Quality Evaluation / Quality Analyst.... Saiba mais

Habilidades

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makram40
makram
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Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will professional shopify ecommerce customer support
A partir deUS$ 10 /projetoMais detalhes
Suporte ao Cliente
I will provide quality ecommerce customer support
A partir deUS$ 25 /projetoMais detalhes

Portfólio

Experiência profissional

Teleperformance

Customer Support Specialist & Quality Analyst

Teleperformance • Período integral

Mar 2021 - Dec 2025 • 4 yrs 9 mos

Provided professional customer support through email, live chat, and ticketing systems. Managed customer inquiries, orders, refunds, complaints, and escalations while maintaining high service quality. Worked with platforms such as Shopify, Zendesk, and Gorgias and performed quality checks to improve customer experience.