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Mahmoud M
@mahmoud_mohanna
Business Intelligence Analyst
Egito
Inglês
Sobre mim
I am a Data Analyst with strong experience in SQL, Power BI, and data visualization. I am passionate about turning raw data into actionable insights to support decision-making. Currently, I am looking to expand my expertise into data engineering and advanced analytics.
Habilidades
Mahmoud M
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
BI Analytics
I will create power bi dashboards and reports
Portfólio
Experiência profissional
Business Intelligence Analyst
Microsoft • Período integral
Jan 2026 - Present • 4 mos
Collaborate with the sales team to conduct a comprehensive analysis of SMBs data. Develop and create detailed reports and interactive dashboards using Power BI, Excel, and Power Apps tools. Perform thorough Descriptive, Prescriptive, and Diagnostic analyses to extract valuable insights for improving business operations and strategies. Prepare informative sales data reports for executive, client, and stakeholder review, ensuring data-driven decisions are made clearly. Engage in proactive discussions with key stakeholders to identify existing challenges and formulate data-driven solutions.
Teleperformance
Período integral • 3 yrs 4 mos
Business Intelligence Analyst
Jul 2023 - Present • 2 yrs 10 mos
Responsible for gathering, analyzing, and interpreting complex data to provide actionable insights for workforce optimization in a business. This role involves creating detailed reports, dashboards, and visualizations to support decision- making processes related to staffing, productivity. The BI Analyst works closely with various teams, including Operations, HR to monitor KPIs, and identify trends. They also develop data models, automate data reporting, and implement data-driven strategies to improve efficiency and effectiveness across the organization.
Real Time Analyst
Jan 2023 - Jul 2023 • 6 mos
As a dedicated Real-Time Analyst, I specialize in optimizing call center operations through meticulous real-time monitoring and dynamic adjustment of workforce resources. With a keen eye for detail and a passion for efficiency, I excel in ensuring that service levels are consistently met and exceeded. In my role, I leverage advanced Excel skills and data analysis techniques to provide actionable insights and make informed decisions that enhance operational performance. I am adept at automating processes to streamline workflows and reduce response times, ensuring that our team is always prepared to handle fluctuating demands.
