m
mahbubalam7

Mahbub Alam

@mahbubalam7
5,0(6)

Virtual Assistant, Customer Service Manager, eCommerce Support

Bangladesh
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I’m a Virtual Assistant and Customer Service Manager with 10+ years of experience supporting businesses in the U.S. and Canada. I specialize in customer support, email and chat management, Shopify product listing, data entry, internet research, and administrative assistance. I’m proficient with Shopify, Zendesk, Google Workspace, Microsoft Office, and CRM tools. I focus on accuracy, clear communication, and delivering reliable results that help businesses save time and grow.... Saiba mais

Habilidades

m
mahbubalam7
Mahbub Alam
offline • 

Conheça meus serviços

Gerenciamento de lojas de e-commerce
I will do product listings on your ebay store
5,0(6)
A partir deUS$ 5 /projetoMais detalhes
Assistência geral
I will be your virtual assistant
A partir deUS$ 10 /projetoMais detalhes

Experiência profissional

Upwork

Virtual Assistant and Customer Service Manager

Upwork • Freelance

Aug 2016 - Present • 9 yrs 11 mos

✅ Virtual Assistance & Administrative Support ➜ Email and inbox management ➜ Calendar and appointment scheduling ➜ Data entry, data cleanup, and database management ➜ Web research and document preparation ➜ Google Workspace (Docs, Sheets, Slides) ➜ Microsoft Office (Word, Excel, PowerPoint, Outlook) ✅ Customer Service & Customer Support Management ➜ Email and live chat customer support ➜ Zendesk & Gorgias ticket management ➜ Order issues, refunds, and escalations ➜ CRM updates and customer follow-ups ➜ Customer service workflow optimization ✅ eCommerce Virtual Assistant (Amazon, eBay, Shopify & More) ➜ Product listing analysis and optimization ➜ Order processing and dropshipping management ➜ Tracking, delivery coordination, and returns ➜ Customer inquiries, disputes, and chargebacks ➜ Full store and account management ✅ Tools, Platforms & Technical Skills ➜ Asana, Trello, Monday, Slack ➜ Shopify, WordPress, WooCommerce ➜ JaneApp ➜ Mailchimp ➜ Later ➜ Canva ➜ YouTube video uploading and management ➜ Social media scheduling ➜ Basic HTML, CSS, Bootstrap ➜ Adobe Photoshop

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