Summer

Admin Manager/Executive Assistant to the CEO

Howtojob • Período integral

Jan 2021 - Feb 2026 • 5 yrs 1 mo

Team Leadership: Supervise and lead a team of cold callers and Virtual Assistants, monitor daily productivity, set performance targets, and ensure KPIs are consistently achieved. Provide training, performance tracking, and regular reporting to the CEO. Executive Support: Manage the CEO’s inbox, prioritize high-level communications, and ensure timely responses to clients, partners, and stakeholders. Act as a trusted point of contact to streamline communication and decision-making. Operations Management: Support overseeing daily business operations including administrative processes, recruitment coordination, onboarding, invoicing, payroll processing, attendance tracking, and documentation management. Recruitment & Client Coordination: Screen applicants, schedule interviews, coordinate placements with UK-based partner companies, and manage end-to-end onboarding of students and clients. Liaise with internal teams and external stakeholders to ensure smooth operations. Calendar & Meeting Coordination: Schedule and coordinate meetings across multiple time zones, acting as liaison between the CEO and web developers, graphic designers, mentors, students, and partner companies. CRM Administration & Content Management: Administer CRM systems for lead tracking and pipeline management. Help manage website content and support social media management, including basic content creation and online campaign coordination to increase brand visibility. Sales & Lead Generation Support: Conduct cold call and email outreach, follow-ups, and lead qualification to support mentoring program enrollment prior to CEO-led sales closure. Strategic & Process Improvement: Contribute ideas to improve workflows, enhance operational efficiency, and support business growth initiatives in a fast-paced startup environment.

Outsourcing & Virtual Assistant Support Specialist

US, UK, CA, AU Clients | Startups & Small Businesses • Freelance

Feb 2019 - Jan 2021 • 1 yr 11 mos

Provided outsourcing and remote staffing solutions for international clients, primarily startups and small teams seeking reliable and cost-effective virtual support. Client Acquisition & Staffing Solutions: Identified client needs and offered tailored VA support solutions based on required skills and business objectives. Recruitment & Screening: Posted job listings across Philippine job boards, screened applicants, conducted initial interviews, and coordinated final interviews with clients. Placement & Coordination: Managed onboarding and served as the main point of contact between clients and hired Virtual Assistants to ensure clear communication and alignment on deliverables. Payroll & Payment Management: Handled payroll distribution for locally hired VAs and managed client payment coordination under a service-based arrangement. Direct Client Project Support: Provided direct operational and sales support through cold calling, lead generation, appointment setting, and administrative assistance for clients in US real estate, roofing company, legal copy services specializing in hospital record verification, ECE center, a Dubai-based IT company, childcare recruitment teams, and a UK-based accounting firm.

DoorDash Customer Support Representative (Omnichannel)

TaskUs • Período integral

Oct 2018 - Jan 2019 • 3 mos

Delivered high-volume, KPI-driven customer support for DoorDash in a fast-paced BPO environment, assisting customers, merchants, and drivers through chat, phone, and email channels. Performance & KPI Management: Consistently met strict performance metrics including Average Handle Time (AHT), Customer Satisfaction (CSAT), First Contact Resolution (FCR), and quality assurance standards. Maintained strong attendance and schedule adherence while achieving high customer survey ratings. High-Volume Multi-Channel Support: Managed multiple live chat conversations simultaneously and handled inbound and outbound calls, as well as email support during peak hours, ensuring timely and accurate resolution of concerns. Issue Resolution & Escalation Handling: Resolved complex delivery issues, processed refunds, addressed account disputes, and handled service complaints by coordinating with drivers, merchants, and internal teams in accordance with company guidelines and SLAs. Investigated and handled fraudulent transactions, including stolen account cases and credit abuse incidents, following security protocols and fraud prevention procedures. Quality & Compliance Standards: Maintained detailed and accurate documentation of customer interactions, adhered to data privacy and compliance policies, and consistently passed quality audits. Customer Experience Focus: Balanced efficiency with empathy by de-escalating frustrated customers, protecting brand reputation, and delivering solutions within policy guidelines.