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Luke B
@lukebarnes501
18 years hospitality management improving business operations
Reino Unido
Inglês
Sobre mim
I help small business owners and busy operators bring structure and clarity to their day-to-day operations.
With 18 years of experience as a hospitality operations manager, I specialise in turning chaotic, fast-paced environments into organised, efficient systems that are easy to manage.
My goal is simple: reduce stress, improve workflow, and help you run your business more smoothly with practical, real-world solutions.
Habilidades
Luke B
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Eficiência e Automação do Negócio
I will help organise and improve your hospitality business
Eficiência e Automação do Negócio
I will help bring structure and efficiency to your restaurant, café, pub, or hotel
Experiência profissional
Private Site
Período integral • 16 yrs 9 mos
Restaurant General Manager / Hospitality Operations
May 2017 - Apr 2026 • 8 yrs 11 mos
Managed day-to-day operations of busy food-led businesses in high-pressure environments Led and trained teams, ensuring smooth service delivery and consistent performance Oversaw scheduling, staff coordination, and operational planning Improved systems and workflows to increase efficiency and reduce operational issues Handled customer experience, complaints, and service quality standards Maintained strong focus on organisation, structure, and business efficiency
Hotel Operations Manager
Aug 2013 - Apr 2017 • 3 yrs 8 mos
Managed day-to-day operations within busy hotel environments, ensuring smooth guest experiences and efficient service delivery Coordinated across departments including front of house, housekeeping, and food & beverage to maintain consistent operations Led and supported teams, ensuring high standards of customer service and operational performance Oversaw staffing schedules, rotas, and daily planning to ensure efficient business operations Handled guest feedback and resolved issues professionally to maintain service quality and reputation Improved internal systems and processes to increase efficiency and reduce operational issues
General Manager
May 2009 - Jul 2013 • 4 yrs 2 mos
Managed daily operations of busy pub environments, including food and beverage service during peak trading periods Led and trained front-of-house and kitchen teams to ensure smooth and consistent service Organised staff rotas, scheduling, and operational planning to meet business demand Maintained high standards of customer service, handling enquiries, complaints, and service recovery Supported stock control, ordering processes, and supplier coordination Improved workflows and operational systems to increase efficiency and reduce service issues
