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lucylenz

Lucy Lenz

@lucylenz

Support Specialist

Brasil
Português, Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
Technical support and help desk services focused on fast issue resolution and clear communication. Experience supporting high volumes of websites and hosting environments, including WordPress, DNS, and server troubleshooting. Services include bug fixing, malware cleanup, Cloudflare and domain setup, SSL and email issues, performance optimization, and general IT support. All work is root-cause driven to prevent repeat issues.... Saiba mais

Habilidades

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lucylenz
Lucy Lenz
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte Técnico
I will provide IT help desk support and fix technical issues fast
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

IT_Force

Help Desk

IT Force • Período integral

Jan 2020 - Feb 2026 • 6 yrs 1 mo

Provided technical support across multiple websites and hosting environments, handling a high volume of support tickets daily. Diagnosed and resolved issues related to WordPress, DNS, SSL, email configuration, and server errors. Performed malware cleanup, plugin and theme troubleshooting, and performance optimization. Managed domain and Cloudflare configurations, including DNS records and caching issues. Maintained clear communication with users, documented resolutions, and ensured issues were fully resolved at the root level to prevent recurrence.