Lucky P

REMOTE BUSINESS SUPPORT

Self employed / Freelance • Freelance

Dec 2020 - Present • 5 yrs 9 mos

Provided remote administrative, executive, operations, customer support, and digital assistance for business owners and teams. Experience includes calendar and inbox management, meeting coordination, travel scheduling, task tracking, CRM updates, client communication, online research, reports and spreadsheets, business documentation, social media coordination, Canva materials, e-commerce support, and organization of digital records. Supported HR, real estate, fitness, and other businesses.

HR SUPPORT / VIRTUAL ASSISTANT

Bambee • Freelance

Aug 2025 - Aug 2026 • 1 yr

• Support HR Managers and clients with day-to-day HR coordination, employee-related workflows, documentation, and follow-up. • Review employee and workplace matters including performance concerns, corrective action, investigations, leave, workplace injuries, and policy questions, and organize information for HR guidance. • Prepare and maintain HR communications, employee outreach, HR Manager notes, client follow-ups, and case documentation. • Support policy and handbook workflows and organize materials for client review, approval, and implementation. • Support corrective-action and performance processes by organizing written warnings, PIPs, performance documentation, and employee records using objective, fact-based documentation. • Track owners, deliverables, pending items, and next steps to keep workflows moving and prevent missed follow-ups. • Handle sensitive employee and business information with discretion and maintain accurate records.

SUPERVISOR – BACK-OFFICE OPERATIONS (American Express & InComm)

FIS • Período integral

Mar 2014 - Mar 2024 • 10 yrs

FIS / TPPH • Supervised 25+ back-office agents, improving case resolution time by 20% and supporting SLA compliance. • Oversaw fraud dispute processing, ensuring data accuracy, detailed documentation, and regulatory compliance. • Coordinated with HR, IT, Finance, and other departments to streamline operations and resolve cross-functional issues. • Led performance reviews, coaching, employee development, KPI tracking, and quality initiatives. • Managed escalations and sensitive information in a high-volume operational environment.