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Fiverr Pro
Português
$
USD
I will set up zoho desk with ticket automation
Zoho Books, CRM, Desk setup, fixes, and data migration
Hi, I'm Lizzy. I help small businesses configure, troubleshoot, and organize Zoho tools for everyday work, including Zoho Books, Zoho CRM, and Zoho Desk. I start by understanding what you need the sys...
Sobre este Serviço
If support emails land in a shared inbox, tickets sit without an owner, or agents keep sorting requests by hand, Zoho Desk needs a clear workflownot just another settings change.
I set up Zoho Desk ticket automation around your support process. Depending on your edition and package, this can include department and agent configuration, ticket fields, assignment/routing rules, notifications, priority workflows, and test tickets so you can see where each request goes.
Before you order, message me how requests arrive, how many agents or departments you have, and what should happen when a new ticket comes in. I will confirm the features your Zoho Desk plan supports and agree the workflow scope before I start.
You provide the routing rules and any response-time targets; I configure them in the software where supported. Configuration cannot guarantee faster replies or customer outcomes. Custom API work and migration of existing tickets need a separate scope.
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Perguntas frequentes
Can you connect our support email?
If your plan and mail provider allow it, I can configure the agreed channel. You must authorize the connection through the secure sign-in process; do not send me your password.
Can you set up SLAs?
Yes, where your Zoho Desk plan supports them. You provide the response targets and business hours; I configure the matching rules.
Will this guarantee faster customer replies?
No. The setup can route and notify tickets as agreed, but team coverage and response outcomes depend on your staff and operations.
Can you migrate our old tickets?
That needs a separate review of export format, record volume, and plan limits. Message me before ordering.
