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Liyana K
@liyanavisscher
Head of Operations Client Success
Malásia
Inglês, Malaio
Sobre mim
With over 12 years of experience across F&B tech, e-commerce, and business services, I specialize in growth, branding, and operations. I’ve led merchant onboarding, content creation, SOP development, and cross functional projects. Always focused on building systems that work and helping brands scale with purpose.
Habilidades
Liyana K
offline •
Tempo médio de resposta: 6 horas
Conheça meus serviços
Gerenciamento de lojas de e-commerce
I will optimize your food delivery menu for ubereats, grabfood, doordash, foodpanda etc
Upload de Produto
I will enhance your food photos for uber eats, grabfood and doordash
Experiência profissional
Head of Operations & Customer Success
Quickeats • Período integral
Aug 2024 - Present • 1 yr 9 mos
Lead end-to-end operations and growth strategy for 70+ F&B brands across Malaysia’s major food delivery platforms, driving merchant performance, scalability, and long-term success. Led onboarding for 70+ brands, including client consultation, account setup, and menu optimization. Developed brand positioning and visual identity to strengthen online presence and improve conversion rates. Optimized menu performance through strategic pricing, content enhancements, and visual improvements. Managed daily operations, including troubleshooting platform issues and coordinating with cross-functional teams. Partnered closely with merchants to analyze performance, identify growth opportunities, and drive revenue growth.
Demand & Growth Specialist
FutureFoods • Período integral
Feb 2021 - Feb 2023 • 2 yrs
Led data-driven growth and improved operational efficiency for F&B brands across Malaysia and Singapore. Analyzed weekly and monthly performance data to identify growth opportunities and optimize revenue. Identified operational bottlenecks and collaborated with cross-functional, regional teams to resolve inefficiencies. Designed and implemented SOPs to standardize workflows and improve scalability. Conducted internal training on onboarding, quality control, and service consistency. Enhanced client retention and upsell opportunities through proactive, insight-driven recommendations.
Business Development Executive (B2B & Sellers Growth)
Shopee
Aug 2020 - Mar 2021 • 7 mos
Focused on merchant acquisition and growth for the ShopeePay ecosystem. Generated and qualified B2B leads, targeting high-value merchants. Consistently onboarded 100+ outlets monthly, exceeding acquisition targets. Maintained strong merchant relationships through ongoing support and engagement. Collaborated with product and design teams to execute effective seller campaigns.
