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Português
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Likh I
@likhithc
Technical Support Engineer
Índia
Inglês
Sobre mim
Technical Support professional with hands-on experience in web hosting support for Linux and Windows environments. Experienced with cPanel, WHM, DNS, domains, SSL/HTTPS, Let’s Encrypt, FTP, PHP, databases, email delivery and common website errors. I troubleshoot DNS, SSL, HTTP 403/404/500, PHP, database and hosting issues using structured troubleshooting and error logs. I also provide customer support through tickets, live chat and voice support.
Habilidades
Likh I
offline •
Conheça meus serviços
Suporte Técnico
I will troubleshoot your hosting, dns, SSL and cpanel issues
Experiência profissional
Technical Support Engineer
HostingRaja • Período integral
Sep 2025 - Present • 1 yr
Provide L1 technical support for web hosting customers through tickets, live chat and voice support. Troubleshoot Linux and Windows hosting environments, cPanel and WHM, DNS, domains, SSL, FTP, databases, email delivery, PHP and hosting account issues. Troubleshoot HTTP 403, 404 and 500 errors, PHP and PHP version issues, database connection problems and basic ASP.NET application errors. Manage A, MX, CNAME and TXT records, nameserver configuration and DNS propagation issues. Install and troubleshoot Let’s Encrypt SSL across cPanel, WHM, Plesk, EnhancePanel and Windows hosting environments. Use error logs and resource information to investigate hosting-related problems.
Team Leader – Billing & Collections
Apexvyu Corporate Services • Período integral
Jan 2025 - Aug 2025 • 7 mos
Led a team of 17 members handling billing and collections. Prepared daily, weekly and monthly MIS reports using advanced Excel, managed large datasets, handled escalations, supported SLA adherence and coordinated with cross-functional teams. Trained and mentored team members.
Customer Care Executive
Vindhya e • Período integral
May 2024 - Jan 2025 • 8 mos
Handled inbound and outbound customer calls, resolving customer queries and complaints and providing information about products and services. Assisted customers with service-related concerns, communicated solutions clearly and maintained accurate customer interactions.
