l
lienkoungalda

Gaël D

@lienkoungalda
4,3(1)

Social Media Manager, Design, Reels, Ads and Client Care

Senegal
Inglês, Francês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Great content gets attention. Great customer care keeps it. I help SMEs and entrepreneurs grow on social media: strategy, content, flyers & visuals, Reels, ads, community management and client support, all from one reliable expert. 7+ years in customer relations, French and English (native French). Fast replies, calm under pressure, zero micromanagement. ✔ Social media & community management ✔ Flyers, visuals & editorial design ✔ Reels & motion video ✔ Facebook, Instagram, LinkedIn & TikTok Ads ✔ Client support & lead follow-up Message me: I reply within 24h!... Saiba mais

Habilidades

l
lienkoungalda
Gaël D
offline • 
Tempo médio de resposta: 11 horas

Conheça meus serviços

Gerenciamento de Mídia Social
I will be your bilingual french and english social media manager for small business
A partir deUS$ 65 /projetoMais detalhes
Mídia Social Paga
I will set up and manage your facebook and instagram ads campaign
A partir deUS$ 45 /projetoMais detalhes

Portfólio

Experiência profissional

Executive Virtual Assistant & Lead Manager

Freelance / Remote

Jul 2019 - Present • 7 yrs 3 mos

Medical Agenda Management: Managed high-volume scheduling for francophone health professionals using Doctolib and ClicRDV, reducing no-shows by 15%. ➤CRM & Lead Ops: Streamlined lead pipelines in HubSpot and Zoho, ensuring 100% data accuracy for sales teams. ➤Customer Success: Handled 50+ daily inquiries via Zendesk and Freshdesk, maintaining a 95%+ satisfaction rating. ➤Executive Support: Managed complex calendars and travel itineraries across multiple time zones (GMT, CET, EST).

Content Creator & Graphic Designer

Freelance • Freelance

Feb 2018 - Present • 8 yrs 8 mos

Visual Content Production: Designed 500+ high-conversion ad creatives and social media assets using Photoshop and Illustrator. ➤Video Virality: Edited 100+ Short-form videos (Reels/TikTok) using Premiere Pro and After Effects, resulting in multiple videos surpassing 50k+ views. ➤Editorial Design: Formatted professional E-books and multi-page layouts in InDesign for international authors. ➤Brand Identity: Developed consistent visual guidelines for startups, from logo creation to social media templates in Canva Pro.

Customer Support & Sales Specialist

Moov Africa/AlloFaso/VNW & Freelance

Nov 2017 - Present • 8 yrs 11 mos

➤Bilingual Communication: Provided seamless support in French and English, bridging communication gaps for international agencies. ➤Sales Support: Conducted cold outreach and lead qualification via email and LinkedIn, generating a consistent flow of booked meetings. ➤Problem Solving: Resolved complex shipping and billing disputes for Shopify-based brands, significantly improving customer retention.

1 Avaliações
4,3

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Classificação detalhada
  • Nível de comunicação do freelancer
    5
  • Qualidade da entrega
    5
  • Valor da entrega
    3
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    nadiaarnaud

    CH

    Suíça

    Pedido cancelado

    4,3

    Travailler avec Gaël est un réel plaisir. Il est force de proposition et répond rapidement aux demandes. Je le recommande les yeux fermés.

    US$ 200-US$ 400

    Preço

    3 semanas

    Tempo

    Útil?
    Sim
    Não