l
lienkoungalda

Gaël D

@lienkoungalda
4,3(1)

Customer Support and Social Media Management specialist, Virtual Assistant

Senegal
Inglês, Francês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Welcome to my profile — I take your customers from first contact to full satisfaction, and grow your online presence through professional, human social media management. 7+ years in Customer Support & Community Management, bilingual FR/EN. ✅ Social Media Management & Community Growth ✅ Customer Support & CRM (Zendesk, Freshdesk, HubSpot) ✅ Multi-channel Moderation (Facebook, WhatsApp, LinkedIn, Discord) ✅ Graphic Design & Content Creation (Canva, Adobe) Proactive, fast, 100% Job Success across Francophone and international markets. Let's grow your business — message me today!... Saiba mais

Habilidades

l
lienkoungalda
Gaël D
offline • 

Conheça meus serviços

Gerenciamento de Mídia Social
I will be your social media and community manager
A partir deUS$ 65 /projetoMais detalhes
Mídia Social Paga
I will manage your facebook and instagram ads campaign
A partir deUS$ 45 /projetoMais detalhes

Portfólio

Experiência profissional

Executive Virtual Assistant & Lead Manager

Freelance / Remote

Jul 2019 - Present • 7 yrs

Medical Agenda Management: Managed high-volume scheduling for francophone health professionals using Doctolib and ClicRDV, reducing no-shows by 15%. ➤CRM & Lead Ops: Streamlined lead pipelines in HubSpot and Zoho, ensuring 100% data accuracy for sales teams. ➤Customer Success: Handled 50+ daily inquiries via Zendesk and Freshdesk, maintaining a 95%+ satisfaction rating. ➤Executive Support: Managed complex calendars and travel itineraries across multiple time zones (GMT, CET, EST).

Content Creator & Graphic Designer

Freelance • Freelance

Feb 2018 - Present • 8 yrs 5 mos

Visual Content Production: Designed 500+ high-conversion ad creatives and social media assets using Photoshop and Illustrator. ➤Video Virality: Edited 100+ Short-form videos (Reels/TikTok) using Premiere Pro and After Effects, resulting in multiple videos surpassing 50k+ views. ➤Editorial Design: Formatted professional E-books and multi-page layouts in InDesign for international authors. ➤Brand Identity: Developed consistent visual guidelines for startups, from logo creation to social media templates in Canva Pro.

Customer Support & Sales Specialist

Moov Africa/AlloFaso/VNW & Freelance

Nov 2017 - Present • 8 yrs 8 mos

➤Bilingual Communication: Provided seamless support in French and English, bridging communication gaps for international agencies. ➤Sales Support: Conducted cold outreach and lead qualification via email and LinkedIn, generating a consistent flow of booked meetings. ➤Problem Solving: Resolved complex shipping and billing disputes for Shopify-based brands, significantly improving customer retention.

1 Avaliações
4,3

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Classificação detalhada
  • Nível de comunicação do freelancer
    5
  • Qualidade da entrega
    5
  • Valor da entrega
    3
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    nadiaarnaud

    CH

    Suíça

    Pedido cancelado

    4,3

    Travailler avec Gaël est un réel plaisir. Il est force de proposition et répond rapidement aux demandes. Je le recommande les yeux fermés.

    US$ 200-US$ 400

    Preço

    3 semanas

    Tempo

    Útil?
    Sim
    Não