
Ivan Gimenez
I will edit viral reels, TikToks and YouTube shorts with subtitles
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Portfólio
Experiência profissional
Soporte IT
HP • Período integral
Mar 2018 - Sep 2023 • 5 yrs 6 mos
I worked on managing and optimizing extended warranty sales for HP products, focusing on enhancing customer experience and increasing post-sale service conversions. My role involved clearly communicating the value and benefits of extended warranties, helping customers protect their devices through tailored solutions based on their specific needs. Key Responsibilities Advised customers on extended warranties for HP products (laptops, desktops, printers) Identified customer needs to recommend the most suitable coverage options Increased conversion rates through consultative sales techniques Handled objections and successfully closed sales Provided post-sale follow-up to ensure customer satisfaction Collaborated with internal teams to improve service processes