l
leahresolo

Leah Joy Resolo

@leahresolo

Reliable Support with a Human Touch

Filipinas
Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi! I’m Leah, a customer support specialist with experience in email and chat support, order tracking, refunds, and issue resolution. I work with tools like Zendesk, Helpdesk, Workday, Slack, and Google Workspace to manage inquiries efficiently. I’m detail-oriented, reliable, and focused on providing friendly, clear, and professional support. My goal is to help businesses deliver smooth customer experiences while keeping communication organized and responsive.... Saiba mais

Habilidades

l
leahresolo
Leah Joy Resolo
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will provide reliable email and customer service support
A partir deUS$ 5 /projetoMais detalhes
Suporte ao Cliente
I will provide email and admin support, copypasting, and data entry
A partir deUS$ 10 /projetoMais detalhes

Portfólio

Experiência profissional

Sportradar

Production Operator

Sportradar • Período integral

Feb 2024 - Oct 2025 • 1 yr 8 mos

Ensured accurate and up-to-date player profiles by verifying statistics and personal data, maintained squad rosters across multiple platforms, and promptly corrected discrepancies. Provided timely support by responding to client inquiries through helpdesk tickets and real-time chat during live matches.

Customer Support - T2

SHEIN Philippines • Período integral

Mar 2022 - Dec 2023 • 1 yr 9 mos

Skilled in analyzing customer concerns to provide effective, policy-compliant solutions while maintaining a positive and professional customer experience. Experienced in handling order placement, tracking, returns, and exchanges, ensuring accuracy, timely shipments, and empathetic support even in challenging situations.