Ver categorias
Explorar
Fiverr Pro
Português
$
USD
Liam C
@laimcf23
Technical Support Specialist
México
Inglês
Sobre mim
I am a Technical Support Specialist with experience in IT operations, troubleshooting, and ITIL-based processes. I focus on developing skills in ServiceNow administration and IT service management, bringing a strong problem-solving and results-driven mindset to my work. I am currently seeking growth into management or ServiceNow administrative roles.
Habilidades
Liam C
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte Técnico
I will troubleshoot and optimize your windows gaming PC
Suporte Técnico
I will provide remote IT support for windows mac and microsoft 365
Experiência profissional
IT Support Executive
Tata Consultancy Services • Período integral
Jan 2024 - Jan 2026 • 2 yrs
Managed incident and service request workflows using ServiceNow, following ITIL practices. Provided advanced operational support and acted as a key point of reference for complex technical issues. Administered enterprise systems including SAP, AWS, VMware AirWatch, Splunk, and Salesforce. Performed corporate account management and credential resets using Active Directory. Diagnosed system access and application issues while supporting mobile device management and hardware repairs for laptops and peripherals.
Senior Financial Analyst
AT&T • Período integral
Jan 2022 - Jan 2023 • 1 yr
Led coordination, planning, and task management for cross-functional team operations to ensure alignment with business objectives and KPIs. Monitored performance metrics and supported departmental targets through data-driven decision making. Managed high-volume communication channels, including phone support and email ticketing. Identified and resolved operational incidents following escalation procedures, providing real-time troubleshooting and technical support to sales personnel.
