l
laia_andrian

Laia

@laia_andrian
4,8(2)

French Virtual Assistant for Customer Support, Data Entry and Invoicing

Madagascar
Francês
Algumas informações são exibidas no idioma inglês.
Sobre mim
After working in a call center, I decided to become independent and help businesses manage their daily tasks more efficiently. I specialize in: Customer Support (French): handling emails and client communication Invoicing: creating, sending, and tracking invoices Administrative Support: file organization and daily admin tasks I am organized, detail-oriented, and committed to delivering high-quality work. My goal is to help you save time and improve your business productivity. I am available and ready to support you. Feel free to contact me to discuss your needs. ... Saiba mais
l
laia_andrian
Laia
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Mensagens e e-mails
I will handle your customer support as a virtual assistant
4,8(2)
A partir deUS$ 5 /projetoMais detalhes
Mensagens e e-mails
I will handle your invoicing and payment tracking
A partir deUS$ 5 /projetoMais detalhes

Portfólio

Experiência profissional

Konecta

Período integral • 3 yrs 1 mo

Conseillère support technique – Niveau expert (téléphone et écrit)

Jan 2023 - Dec 2025 • 2 yrs 11 mos

Analyse des dysfonctionnements et dépannage à distance Gestion des tickets et suivi des demandes clients Maîtrise des outils CRM et logiciels de support

Conseillère support technique – Niveau expert (téléphone et écrit) Élue meilleure conseillère client – ESCDA 2025

Mar 2025 - Mar 2025 • 0 mos

Participation active à la réussite des objectifs opérationnels de la société Distinction : Meilleur conseiller technique Respect strict des scripts, procédures et consignes opérationnelles (DO)

Conseillère client en service commercial – Projet Amazon (appels & e-mails)

Oct 2022 - Dec 2022 • 2 mos

Suivi des commandes et gestion des réclamations clients Adaptation de la posture selon le type de client et gestion des appels conflictuels Assurance, accompagnement et fidélisation de la clientèle

2 Avaliações
4,8

(2)
(0)
(0)
(0)
(0)
Classificação detalhada
  • Nível de comunicação do freelancer
    5
  • Qualidade da entrega
    4,5
  • Valor da entrega
    5
1-2 fora das 2 avaliações
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    dreamchasersmag

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    Alemanha

    5

    I gave Laia a quite complex task. She followed the instructions as discussed and did very good and reliable work. I'd recommend her! Thanks again :)

    Até US$ 50

    $

    5 dias

    Tempo

    gig

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    Útil?
    Sim
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    A

    amandinemazenc

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    Até US$ 50

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    5 dias

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    Mensagens e e-mails

    Útil?
    Sim
    Não