k
ktteja96

Lakshmi K

@ktteja96

Implementation Specialist Business Analyst

Índia
Inglês, Telugu, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an Implementation Specialist and Business Analyst with over 4 years of experience in client onboarding, system implementation, and UAT. I have a proven ability to improve process efficiency and deliver high-quality solutions using tools like Salesforce and Jira in fast-paced, client-facing environments.... Saiba mais

Habilidades

k
ktteja96
Lakshmi K
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Dados
I will do business process documentation
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

FirstStep

Senior CSA– Implementation & Client Delivery

FirstStep • Período integral

Jul 2025 - Feb 2026 • 7 mos

• Conducted QA validation and UAT reviews to ensure client deliverables met documented requirements, compliance standards, and go-live quality expectations. • Managed 10+ concurrent client accounts while maintaining SLA adherence, audit accuracy, issue tracking, and timely resolution through Salesforce and Jira. • Reduced revision cycles by 30% by identifying requirement gaps, performing root cause analysis, and coordinating corrective actions with stakeholders. • Participated in client discussions, reviewed operational concerns, handled escalations, and recommended process improvements to strengthen delivery quality. Implementation Support Repr

Brooks_Alliance

Implementation Support Representative

Brooks Alliance • Período integral

Sep 2021 - Feb 2023 • 1 yr 5 mos

Supported 15+ client implementations involving configuration, data validation, quality checks, UAT, and policy-compliant issue resolution. • Maintained 95%+ SLA closure by prioritizing incidents, investigating root causes, documenting resolutions, and coordinating with cross-functional teams. • Reduced new-hire ramp-up time by 25% through structured knowledge transfer, process guidance, and performance-focused support.

24/7AdAgency

Quality Analyst

24/7AdAgency • Período integral

Oct 2020 - Mar 2021 • 5 mos

Audited 200+ customer interactions per month against defined quality guidelines, achieving 96%+ audit accuracy and meeting productivity targets. • Identified recurring quality defects, conducted root cause analysis, and delivered actionable feedback that contributed to a 12% improvement in CSAT. • Tracked audit findings, analyst performance, error trends, and coaching opportunities to support consistent policy application and quality improvement.