
Kaustubhi S
Language bridge builder for Hindi, Marathi, and English
Habilidades

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Portfólio
Experiência profissional
Customer Service Specialist
NewAge Products Design Pvt Ltd • Período integral
Nov 2023 - Present • 2 yrs 6 mos
• Supported customers across calls & emails for order updates, delivery coordination, and after-sales care. • Handled 50–70 emails/calls per shift with consistent clarity and ownership, maintaining 90% customer satisfaction. • Used SAP, Salesforce, and JIRA to manage orders, track escalations, and document resolutions. • Maintained calm, clear, and ownership-driven communication throughout varied customer scenarios.
Freelance Editor & Content Writer – (2020–Present)
other • Freelance
Apr 2020 - Present • 6 yrs 1 mo
• Edited and proofread long-form content, web articles, and manuscripts. • Helped writers refine tone, structure, and emotional clarity.
Senior Customer Service Associate
Radius Global Solutions • Período integral
Nov 2022 - Oct 2023 • 11 mos
• Assisted cardmembers with credit inquiries, payment issues, and account updates. • Managed 60–80 calls per day with high accuracy and consistency. • Improved customer satisfaction through clear explanations and fast resolutions.
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harishrathod
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harishrathod
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