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Rodney D
@knickerbocke599
Remote Customer Support Specialist
Estados Unidos
Inglês
Sobre mim
I am a customer support professional with over 7 years of experience resolving technical issues across banking, healthcare, and government sectors. I specialize in written communication, managing high-volume ticketing systems like ServiceNow and Active Directory while maintaining high accuracy and empathy.
Habilidades
Rodney D
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte de TI
I will clean up your PC
Experiência profissional
Desktop Support
Optum • Período integral
May 2019 - Jul 2023 • 4 yrs 2 mos
Managed account access, password resets, and permissions for pharmacists nationwide using Active Directory and internal ticketing tools. Handled Level 1/2 escalations with detailed written case documentation, supporting a mission-critical prescription processing system and ensuring continuous operational uptime for pharmaceutical services.
System Engineer
NXP Semiconductors • Período integral
Oct 2017 - Apr 2018 • 6 mos
Led written documentation and coordination for a company-wide Windows 10 migration, including user data backup and restoration plans. Ensured seamless transitions for staff by providing detailed technical guides and maintaining communication throughout the migration lifecycle.
