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Português
$
USD
Kishor Y
@kishor143225
Senior Quality Analyst
Índia
Inglês, Hindi, Telugu
Sobre mim
I’m Kishor Yenagandula — a Senior Quality Analyst with 7+ years of real hands-on experience in Indian BPOs and call centers (Eureka Outsourcing, Conneqt Business Solutions, HDFC Sales, OnsiteGo).
I’ve audited 15–20 calls daily, managed 240+ agent teams, created monthly dashboards, RCA reports, TNI/BQM trackers, High AHT analysis, MBR decks, and PIP action plans.
Now I combine my deep BPO knowledge with AI tools to deliver enterprise-level quality reports and interactive Excel/Google Sheets dashboards in hours.
Habilidades
Kishor Y
offline •
Tempo médio de resposta: 3 horas
Conheça meus serviços
Consultoria em data analytics
I will create ai powered bpo quality dashboard, reports and analysis excel and PPT
Experiência profissional
Quality Analyst
OnsiteGo electro private limited • Período integral
Feb 2024 - Present • 2 yrs 3 mos
Audit 15–20 calls daily for in-house & outsourced teams Create weekly & monthly MBR decks and hygiene audits (NPS, IVR, disconnections) Prepare POA for PIP advisors and track improvement Share TNI/BQM reports with Training team monthly Conduct internal calibrations and weekly briefings
Quality Analyst
HDFC Sales • Meio período
Jul 2023 - Dec 2023 • 5 mos
Audited 12 calls daily and provided feedback Prepared weekly process updates and monthly TNI/BQM reports Delivered quality dashboards and trend analysis to operations team
