Khalil Khan

IT Executive

IDRI - Institute of Digital Research & Innovation • Período integral

Sep 2024 - Present • 2 yrs

• Administer Microsoft 365, Microsoft Entra ID (Azure AD), and Exchange Online for 350+ users, managing user lifecycle, licensing, mail flow, security groups, shared mailboxes, and access governance. • Lead Microsoft Intune endpoint management, including device enrollment, compliance policies, configuration profiles, application deployment, Windows Autopilot, and endpoint security. • Manage Microsoft Defender for Endpoint and Defender for Office 365, strengthening endpoint protection, email security, threat detection, and incident response. • Implement and maintain Conditional Access, Multi-Factor Authentication (MFA), identity protection, and authentication policies to enhance security and compliance. • Administer Azure identity services, directory synchronization, and user access management. • Manage enterprise VPN infrastructure, ensuring secure remote connectivity, authentication, and reliable access for global users. • Develop PowerShell scripts to automate onboarding, offboarding, reporting, and administrative tasks, reducing manual effort by over 75%. • Lead Tier 2 support operations, mentor junior team members, deliver IT training, and create technical documentation to improve service quality and user adoption. • Configure and maintain network infrastructure and Sophos Firewall policies, improving network performance and reducing security incidents. • Troubleshoot complex Microsoft 365, Windows, networking, and cloud infrastructure issues while maintaining high service availability and SLA compliance. • Collaborate with cross-functional teams to deliver infrastructure improvements, security initiatives, and operational excellence.