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khaled_essam_mo

Khaled Essam

@khaled_essam_mo

Arabic and English Language Specialist

Egito
Inglês, Árabe
Algumas informações são exibidas no idioma inglês.
Sobre mim
I’m a native Egyptian Arabic speaker and fluent English professional with experience in customer service, technical support, translation. I specialize in Egyptian Arabic ↔ English language work, including translation, proofreading, transcription, localization, and text/audio annotation for AI and data projects. I focus on accuracy, natural language, clear communication, and following detailed guidelines. I’m comfortable reviewing large amounts of text or audio, identifying language issues, and providing consistent, high-quality results. I’m available short-term tasks.... Saiba mais

Habilidades

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khaled_essam_mo
Khaled Essam
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Tradução
I will translate and localize egyptian arabic and english naturally
A partir deUS$ 5 /projetoMais detalhes
Anotação e marcação de dados
I will annotate egyptian arabic text for ai and data projects
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Transcom

Customer Service Representative

Transcom • Período integral

Jan 2026 - Present • 8 mos

Handle 30+ customer interactions daily for a high-volume retail account (Walmart), resolving inquiries related to orders, refunds, and account security. Utilize Salesforce CRM to review customer data, create support tickets, and follow internal knowledge base and policies. Maintain strong customer satisfaction through efficient issue resolution and clear communication while handling complex and sensitive customer situations.

Sutherland

Technical Support & Customer Service Representative

Sutherland • Período integral

Jan 2024 - Jan 2026 • 2 yrs

Managed 20+ technical support calls daily, diagnosing and resolving mobile network issues including connectivity and data performance. Utilized Salesforce CRM and TORCH diagnostic tools to manage accounts and resolve service issues. Achieved a Resolve Rate of 70% and maintained VOC scores above 80%. Ranked among Top 10 Employees and served as Team Internal Delegate to support coordination.