Ella Bennedit

CRM & Business Automation Specialist

Freelancer.com • Freelance

Aug 2024 - Present • 1 yr 11 mos

I provide CRM setup, automation, and business system integration services for clients in France and internationally. I specialize in tools like Pipedrive, Xero, Clio, Monday.com, Lofty, and Booqable. My work includes building and customizing sales pipelines, automating follow ups and workflows, setting up accounting and invoicing systems, and integrating multiple platforms to improve business efficiency. I have worked with small businesses and service based companies to reduce manual work, improve organization, and streamline daily operations through smart automation systems.

Pipedrive Administrator

Pipedrive • Freelance

Aug 2024 - Present • 1 yr 11 mos

Managed and optimized Pipedrive CRM to improve sales processes, customer relationship management, and team productivity. Configured custom pipelines, automated workflows, and integrated third-party applications to streamline business operations. Key Responsibilities & Achievements: Customized Pipedrive pipelines, stages, and fields to align with business processes. Built workflow automations to reduce manual tasks and improve efficiency. Managed contacts, organizations, deals, and activity tracking. Created dashboards and reports to monitor sales performance and KPIs. Integrated Pipedrive with tools such as Zapier, Google Workspace, Slack, Mailchimp, and other business applications. Imported, cleaned, and maintained CRM data for accuracy. Trained team members on CRM best practices and workflow optimization. Improved lead management and follow-up processes, increasing sales productivity. Provided ongoing CRM support, troubleshooting, and system maintenance.

Web Designer (Wix Studio & Shopify Specialist)

Freelancer.com • Freelance

Nov 2023 - Present • 2 yrs 8 mos

I design and develop modern, conversion focused websites using Wix Studio and Shopify for small businesses, startups, and online brands in France and international markets. My work involves creating fully responsive websites, redesigning outdated stores, and building high-performing eCommerce experiences tailored to each brand’s identity and goals. On Wix, I specialize in custom layouts, animations, booking systems, service websites, and portfolio designs that are visually engaging and easy to manage. On Shopify, I focus on store setup, theme customization, product page optimization, and improving the overall shopping experience to increase conversions and sales. I also work on UI/UX improvements, mobile optimization, speed enhancement, and basic SEO structure to ensure websites are not only beautiful but also functional and business-ready. My goal is always to create clean, modern, and trustworthy websites that help businesses stand out and convert visitors into customers.