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Fiverr Pro
Português
$
USD
Kevin R
@kev_rams
Founder Hydra Dynamics, a customer Operations and Lead Management Specialist
El Salvador
Espanhol, Inglês
Sobre mim
I help small businesses manage the day to day work behind their customer and sales operations.
My goal is simple: help businesses respond faster, keep their leads organized and make sure potential customers don't get forgotten.
My background combines customer service, sales, financial services, operations and AML, with years of experience working with customers and business processes.
• Lead management & follow-up
• Customer support operations
• CRM organization
• AI-assisted workflows
• Customer communication systems
• Website/content updates
• Sales & customer-service process improvement
Habilidades
Kevin R
offline •
Conheça meus serviços
Criação de Lista de Clientes Potenciais
I will build a targeted b2b lead list
Experiência profissional
AML Analyst
Telus Digital • Período integral
Oct 2025 - Present • 1 yr
Responsible for Anti-Money Laundering (AML) review and compliance support within a regulated financial services environment. Ensures all regulatory standards are met and provides necessary documentation for financial oversight.
Subject Matter Expert
Citizens • Período integral
May 2020 - Dec 2024 • 4 yrs 7 mos
Served as a Subject Matter Expert (SME) for Citizensbank. Responsibilities included acting as a customer service coach, providing high-level support, and ensuring quality standards within the service team.
Technical Support Specialist
PlayStation • Freelance
Apr 2014 - Apr 2015 • 1 yr
Provided technical support for PlayStation products and services. Handled troubleshooting, customer inquiries, and technical issue resolution as a contractor.
