Keith Wilkinson

Compliance Officers

Dec 2020 - Present • 5 yrs 10 mos

Responsible for supporting and strengthening business governance, compliance, operational processes, and internal controls within a technology-driven logistics environment. GOVERNANCE & COMPLIANCE Developed, reviewed, and maintained governance frameworks, policies, procedures, and supporting documentation. Coordinated practical activities relating to ISO 27001/ISMS, POPIA, information security, and compliance requirements, working closely with external cybersecurity specialists, legal advisers, and internal stakeholders. BUSINESS PROCESS IMPROVEMENT Analysed existing operational and administrative processes, identified gaps and opportunities for improvement, and developed clear, practical SOPs and process documentation to improve consistency, accountability, and operational efficiency. RISK & PROCESS CONTROLS Supported risk identification, compliance monitoring, internal controls, and governance reporting. Helped translate regulatory, operational, and business requirements into workable processes and documented controls. STAKEHOLDER ENGAGEMENT & DELIVERY Worked across business and technical teams to coordinate requirements, manage assigned governance initiatives, support implementation activities, and promote the adoption of improved processes and practices. BUSINESS VALUE Focused on developing sustainable, practical solutions that strengthen governance, reduce operational risk, improve process consistency, and support business objectives.

Implementation Manager

Jul 2016 - Dec 2020 • 4 yrs 5 mos

Managed and coordinated business systems implementation projects within a logistics and supply chain environment, translating operational requirements into practical technology solutions. BUSINESS ANALYSIS & REQUIREMENTS Engaged with stakeholders to understand business needs, analyse operational processes, document requirements and identify opportunities for improvement. SYSTEMS IMPLEMENTATION & DELIVERY Coordinated implementation activities across business and technical teams, supporting system configuration, testing, issue resolution and operational rollout. PROCESS IMPROVEMENT Analysed workflows, identified inefficiencies and supported the development of improved processes aligned with business objectives. STAKEHOLDER ENGAGEMENT & CHANGE MANAGEMENT Worked with clients, operational teams and technical specialists to coordinate project activities, communicate requirements, support user training and facilitate system adoption. BUSINESS VALUE Focused on delivering practical, sustainable solutions that improve operational visibility, process efficiency and business performance.

Supply Chain Consultant

Sep 2015 - Jul 2016 • 10 mos

Provided supply chain consulting and business analysis support, focusing on understanding operational challenges, analysing business processes and identifying practical opportunities for improvement. BUSINESS & OPERATIONAL ANALYSIS Analysed supply chain activities, business requirements and operational workflows to identify inefficiencies, process gaps and improvement opportunities. PROCESS IMPROVEMENT Supported the evaluation and improvement of business processes, with an emphasis on operational efficiency, consistency and practical implementation. SOLUTION DEVELOPMENT Applied analytical and problem-solving skills to assess business challenges and contribute to recommendations aligned with client requirements and operational objectives. STAKEHOLDER ENGAGEMENT Worked with business stakeholders to understand operational needs, clarify requirements and communicate findings and recommendations. BUSINESS VALUE Focused on delivering practical, commercially relevant improvements that support better operational decisions, more efficient processes and sustainable business performance.