k
keerti_va

Keerti A

@keerti_va

Virtual Assistant Customer support

Índia
Inglês, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi, I’m Keerti, a customer support specialist with 8+ years of experience working with American Express. I have strong expertise in handling customer queries, resolving issues, and providing high-quality support through email and chat. I help businesses improve customer satisfaction by delivering quick, accurate, and professional responses. I am experienced in managing high-volume interactions, handling escalations, and maintaining SLA and quality standards. If you are looking for a dedicated and experienced support professional, I would be happy to assist you.... Saiba mais

Habilidades

k
keerti_va
Keerti A
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Mensagens e e-mails
I will your customer support and virtual assistant
A partir deUS$ 5 /projetoMais detalhes
Suporte ao Cliente
I will be your email handling specialist
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

American_Express

American Express

Período integral • 15 yrs 8 mos

Customer Care Executive

Dec 2018 - Present • 7 yrs 5 mos

Resolve an average of 300+ customer inquiries per week while consistently meeting performance benchmarks for speed, accuracy, and volume. Handle upset customers, escalations, conflicts, and challenging situations while delivering outstanding service. Delivered OJT batches with minimum escalation and maximum retention.

Chat

Dec 2017 - Mar 2026 • 8 yrs 3 mos

Maintained high Csat scores and insured Sla compliance