
Keerthana KK
Level 1
Virtual Assistant
Habilidades

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Portfólio
Experiência profissional
Technical Lead
Cognizant • Período integral
Aug 2016 - Aug 2023 • 7 yrs
I have 7 years of experience in IT, specialized in incident management, user access management and network device monitoring. I handled access provisioning and deprovisioning using Active Directory and ServiceNow, ensuring timely service delivery. I was responsible for 24x7 network monitoring using tools like CA spectrum and managing escalations based on SLAs. I have also supported incident and service request manager, where I regularly interacted with L2 and L3 teams for resolution tracking.
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karen_r_m

Emirados Árabes Unidos
Keerthana demonstrated a high level of capability and professionalism throughout the work assigned to her. She was attentive to detail, responsive, and committed to meeting our high standards. I would recommend her without hesitation.

azam31

Reino Unido
Fantastic working with you! Excellent communication and service throughout. Will definitely use again.
rajaraviraj

Índia
Attention to detail, flawless output and on time delivery.Complete cooperation througout the project

shreyasharma199

Índia
Loved working with Keerthana on our Notion setup. She is incredibly smart, proactive and has a strong understanding of how to build efficient systems. What I appreciated most was her solution driven approach. We are a design studio and she made the entire system for us smooth. Highly recommend working with her.
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davidnibbs1

Reino Unido
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