Kazeer Love

Virtual Assistant & Customer Support Specialist

Nova Imago Digital • Freelance

Oct 2024 - Feb 2026 • 1 yr 4 mos

Managed Spanish customer support, appointment setting, CRM management, bilingual lead qualification, and administrative support for online businesses, startups, real estate agencies, insurance companies, eCommerce brands, and service-based businesses targeting Spanish-speaking audiences. Handled inbound and outbound communication professionally through phone calls, emails, live chat, WhatsApp, and CRM platforms while maintaining strong customer relationships and ensuring high client satisfaction. Worked closely with business owners to organize customer databases, update CRM records, schedule appointments, follow up with leads, and maintain accurate data entry for daily operations. Assisted with Spanish cold calling campaigns, telemarketing support, and lead qualification by identifying potential clients, verifying information, and booking high-quality appointments that helped businesses improve sales opportunities and conversion rates. Provided bilingual communication support between businesses and Spanish-speaking customers, helping brands overcome language barriers and build trust with their audience. Managed customer inquiries, resolved complaints professionally, responded to support tickets, and ensured timely communication to improve retention and overall customer experience. Supported marketing and sales teams by handling B2B lead research, organizing spreadsheets, preparing client reports, and maintaining workflow efficiency. Demonstrated strong communication skills, attention to detail, multitasking ability, and professionalism while working in fast paced remote environments. Focused on delivering reliable virtual assistant services that helped businesses increase productivity, improve customer engagement, generate qualified leads, and maintain organized business operations consistently.

Social Media Manager & Copywriter

Technoloy • Freelance

Feb 2023 - Aug 2025 • 2 yrs 6 mos

Created high-quality Spanish SEO blog content, email copywriting campaigns, UGC scripts, social media captions, and digital marketing content for growing brands, startups, eCommerce stores, real estate businesses, and service based companies targeting Spanish-speaking audiences. Specialized in developing engaging and conversion-focused content strategies designed to improve brand visibility, increase audience engagement, and drive customer actions across multiple digital platforms. Conducted keyword research and SEO optimization to create Spanish blog articles that improved online presence, search engine rankings, and organic traffic. Wrote compelling and persuasive Spanish email copy for promotional campaigns, customer retention, lead nurturing, and sales funnels while maintaining each brand’s tone, voice, and marketing goals. Focused on crafting content that connected emotionally with audiences while encouraging higher open rates, click-through rates, and conversions. Developed Spanish UGC scripts tailored for TikTok, Instagram Reels, Facebook ads, and short-form video campaigns to help brands create authentic customer-focused marketing content. Collaborated with businesses to create social media strategies, engaging captions, content calendars, and audience-targeted campaigns that strengthened online engagement and increased brand awareness within Spanish-speaking markets. Edited and optimized AI-generated content to ensure natural readability, professional structure, strong grammar, and human-like communication. Managed multiple content projects while meeting deadlines, maintaining brand consistency, and adapting content styles to different industries and target audiences. Demonstrated strong expertise in content marketing, audience psychology, bilingual communication, SEO writing, storytelling, and digital engagement strategies. Helped businesses establish stronger online authority, improve customer trust, and generate more qualified leads through strategic