Katrina S

Virtual Assistant

Freelancer.com • Freelance

Apr 2026 - Present • 5 mos

• Providing administrative support, including inbox management, calendar coordination, and general organisation. • Managing and organising emails to ensure timely responses and efficient communication. • Coordinating schedules, appointments, and meetings to support smooth operations. • Maintaining accurate records and organising documents for easy access and efficiency. • Supporting client communication by handling enquiries and ensuring professional responses. • Assisting with data entry and updating internal systems or spreadsheets.

Operations Executive (Hometree)

HOME • Período integral

Apr 2026 - Present • 5 mos

• Scheduling appointments for engineers to attend customers' properties. • Handle inbound calls from engineers - provide real time support and assistance for their queries - ensuring engineers and customers receive timely and effective support. • Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically. • Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity. • Assess engineer reports following the completion of a visit to determine next steps. • Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable. • Support other operations teams when they reach out to get more information on repairs or claims. • Work with the network team to keep them informed about our engineers’ needs and requests and work with the Tech and Product teams to improve existing processes and tools and improve the automation of our processes.

Buying Administrative Assistant (Signet Jewelers)

Signet Beauty • Período integral

Aug 2024 - Mar 2026 • 1 yr 7 mos

• Ensured all administration for the team is completed in a timely and efficient manner. • Built and maintained professional working relationships with over 20 suppliers. • Responsible for all sample management. • Co‑ordinated quality control procedure for all new products. • Co‑ordinated and assisted with all launch information for internal purposes and distribution to stores. • Defined and set up new lines and raised initial line orders for any launch. • Participated in competitor activity monitoring at weekly, annual and seasonal levels. • Dealt with store requests and queries in an effective and timely manner.