k
katgservices

Katarina

@katgservices
5,0(1)

AI Operations Systems and Process Virtual Assistant

Filipinas
Inglês, Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
I deliver modern virtual assistant and operations support with a strong understanding of the hands-on work behind every process. My experience covers customer support, CRM management, e-commerce, lead generation, data handling, workflow coordination, and general administration. Since 2017, I’ve supported clients across the USA, UK, Australia, and Europe, using practical experience, reliable systems, and current tools to keep operations organised, accurate, and efficient.... Saiba mais

Habilidades

k
katgservices
Katarina
offline • 
Tempo médio de resposta: 15 horas

Conheça meus serviços

Assistente de pesquisa
I will provide professional administrative virtual assistant services
5,0(1)
A partir deUS$ 5 /projetoMais detalhes
Mensagens e e-mails
I will handle email customer support professionally for your business
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Senior Customer Support Specialist

Offshore Holdings Ltd • Período integral

Aug 2019 - Jan 2026 • 6 yrs 5 mos

Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting

1 Avaliações
5,0

(1)
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Classificação detalhada
  • Nível de comunicação do freelancer
    5
  • Qualidade da entrega
    5
  • Valor da entrega
    5
1-1 fora das 1 avaliações
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    J
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    jasminn11

    AU

    Austrália

    5

    Katarina completed the task well within the timeframe. Amazing work! Great communication

    US$ 50

    Preço

    3 dias

    Tempo

    gig

    Assistente de pesquisa

    Útil?
    Sim
    Não