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Katarina
@katgservices
Where Tech Savvy Support Meets Efficiency
Filipinas
Inglês, Tagalo
Sobre mim
I offer professional virtual assistant and operations support services to help businesses stay organized, productive, and efficient. My expertise includes administrative support, customer and email support, CRM management, eCommerce support, data entry, lead generation, skip tracing, document handling, and workflow coordination.
With hands-on experience since 2017, I have supported businesses across the USA, UK, Australia, and Europe. I am tech-savvy, detail-oriented, and highly adaptable, with a strong focus on accuracy, clear communication, and reliable results.
Habilidades
Katarina
offline •
Tempo médio de resposta: 15 horas
Conheça meus serviços
Assistente de pesquisa
I will provide professional administrative virtual assistant services
Assistência geral
I will your reliable virtual assistant for admin, CRM and business support
Experiência profissional
Senior Customer Support Specialist
Offshore Holdings Ltd • Período integral
Aug 2019 - Jan 2026 • 6 yrs 5 mos
Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting
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jasminn11
Austrália
Katarina completed the task well within the timeframe. Amazing work! Great communication
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