k
katgarcia59

Kat

@katgarcia59

AI Tech Driven Operations and Workflow Virtual Assistant

Filipinas
Inglês, Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
I provide AI tech-driven virtual assistant and operations support backed by hands-on experience with the manual processes behind each task. I understand how workflows, customer support, CRM updates, e-commerce, lead generation, data handling, and admin operations work from start to finish. Since 2017, I’ve supported clients across the USA, UK, Australia, and Europe, combining practical experience, modern tools, and strong process knowledge to improve efficiency, accuracy, and consistency.... Saiba mais

Habilidades

k
katgarcia59
Kat
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will your reliable virtual assistant for admin business ecommerce support
A partir deUS$ 5 /projetoMais detalhes
Data Entry
I will manage clean and update your CRM data accurately as a virtual assistant
A partir deUS$ 20 /projetoMais detalhes

Portfólio

Experiência profissional

Executive Assistant

ZSH Inc. • Freelance

Apr 2024 - Mar 2026 • 1 yr 11 mos

Supporting a massage business by managing calendars, handling client bookings, creating and scheduling social media posts, designing and sending newsletters, and managing customer follow-ups via email. Also responsible for invoicing and feedback collection. Tools used include Canva, Mailchimp, Google Calendar, and Facebook Scheduler.

Senior Email Customer Support

Selavie Ltd • Freelance

Feb 2020 - Dec 2025 • 5 yrs 10 mos

Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting.