k
kary_moore7

Kary Moore

@kary_moore7

Hospitality Guest Relations and Review Specialist

Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an experienced hospitality professional with over 13 years in hotel operations and management. I specialize in guest relations, professional review responses, customer service communication, front desk procedures, staff training materials, and hospitality content. I understand how important a professional and personalized response can be to a business’s reputation. My goal is to help hotels and hospitality businesses communicate with their guests professionally while maintaining a warm, genuine voice.... Saiba mais

Habilidades

k
kary_moore7
Kary Moore
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Redação e Tradução
I will professionally respond to your hotel and hospitality guest reviews
A partir deUS$ 15 /projetoMais detalhes
Redação de E-mails
I will create professional hotel guest message templates
A partir deUS$ 10 /projetoMais detalhes

Experiência profissional

Best_Western PLUS

Assistant General Manager

Best Western PLUS • Período integral

Feb 2026 - Present • 7 mos

Oversee daily hotel operations of 150 roomed hotel, with a strong focus on guest satisfaction, customer service, front desk operations, and reputation management. Handle guest concerns and service recovery, respond to online reviews, create professional guest communications, assist with staff training, and develop procedures that improve the guest experience. Experienced in managing high-volume hotel operations while maintaining professional and personalized guest service.

Best_Western

General Manager

Best Western • Período integral

Jul 2013 - Feb 2026 • 12 yrs 7 mos

Managed all aspects of daily hotel operations for 51 roomed hotel, including guest relations, front desk operations, staffing, training, scheduling, budgeting, billing, sales, and reputation management. Handled guest concerns and service recovery, responded to online reviews, developed policies and procedures, and trained employees to provide excellent customer service. Built strong relationships with guests, staff, vendors, and ownership while maintaining high standards for guest satisfaction and hotel operations.