
Karla
CRM Expert Project Manager
Habilidades

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Experiência profissional
CRM Project manager
Fiverr • Freelance
Aug 2026 - Present • 0 mos
Led CRM implementation projects for startups, agencies, and service-based businesses. Customized CRM platforms to align with client sales processes and business goals. Built automated workflows for lead capture, qualification, follow-ups, and customer onboarding. Integrated GoHighLevel, HubSpot, Zoho CRM, Pipedrive, Mailchimp, Slack, and other business tools using Zapier, Make.com, APIs, and Webhooks. Designed and optimized sales pipelines to improve lead conversion and sales efficiency. Configured custom dashboards, reports, and KPIs to provide real-time business insights. Performed CRM audits, data cleanup, deduplication, and migration with minimal downtime. Developed email and SMS automation campaigns to increase customer engagement. Collaborated with clients to identify workflow bottlenecks and implement scalable automation solutions.