
kamran qureshi
Amazon, eBay, Walmart, Shopify
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Experiência profissional
Amazon Account Health Management Specialist
21supply • Freelance
Jan 2022 - Aug 2024 • 2 yrs 7 mos
Experienced Amazon Seller Central Account Health Management Specialist with 7+ years of hands-on experience monitoring seller performance, resolving policy issues, and maintaining healthy account metrics across Amazon marketplaces. Key Expertise: Monitor Account Health Dashboard, Account Health Rating (AHR), and seller performance metrics. Manage and improve ODR, LSR, VTR, Cancellation Rate, and other critical performance indicators. Investigate and resolve Account Health violations, policy warnings, listing restrictions, and performance notifications. Create clear, professional Plans of Action (POAs) addressing root cause, corrective actions, and preventive measures. Handle Amazon Seller Support and Account Health Support cases, including escalations for complex issues. Investigate A-to-Z Claims, negative feedback, chargebacks, customer complaints, and order-related performance issues. Identify recurring issues affecting account health and coordinate corrective actions across catalog, fulfillment, and customer service operations. Conduct regular Account Health audits to identify potential risks before they become serious violations. Maintain detailed records of violations, cases, appeals, POAs, and Amazon responses. Support suspension prevention and account reinstatement efforts through structured root-cause analysis and policy-focused solutions. Project Focus: Maintaining Amazon accounts in good standing through proactive monitoring, rapid issue resolution, policy compliance, and preventive account-health strategies. The focus is not only on resolving existing violations but also on identifying the underlying causes and preventing repeat issues.