k
kalppatel481

Kalp Patel

@kalppatel481

IT Support Engineer

Estados Unidos
Inglês, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an IT Support Specialist with 3+ years of experience in enterprise, academic, and production environments. I help resolve hardware and software issues, manage Active Directory accounts, support Microsoft 365, Citrix, Cisco UC, VMware, and track incidents through ServiceNow. I focus on fast troubleshooting, clear communication, and reliable support to keep daily operations running smoothly.... Saiba mais

Habilidades

k
kalppatel481
Kalp Patel
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte de TI
I will provide IT support, help desk, and technical troubleshooting
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Randstad_Singapore

Service Desk Analyst

Randstad Singapore • Período integral

Jan 2024 - Dec 2025 • 1 yr 11 mos

• Delivered enterprise-level support to financial clients by resolving 30+ weekly technical issues involving Citrix, Cisco UC Manager, MS Teams, and Office 365. • Managed and maintained Active Directory accounts, ensuring secure user access and timely deactivation. • Performed VMware vSphere snapshots and rollbacks to support business continuity during system outages. • Used Servicenow to log, prioritize, and track incidents with a focus on SLA compliance. • Proactively monitored network performance using Graylog and Cisco ISE, reducing outage incidents by 15%.