Lilian Kagure

Property Assistant

Victory Property Group

Dec 2025 - Present • 9 mos

Add new leads and create work orders in Entrata to keep property and maintenance records current • Handle inbound calls and live chat, responding to tenant and prospect inquiries in real time • Manage inbox and property inquiries received through Zillow and Craigslist • Maintain and update Google Calendar for field team routes and scheduling • Join daily field huddle calls with the Head of Maintenance to align on priority tasks • Conduct workspace audits to follow up on the maintenance dashboard and open ticket queue • Review the field route on Google Calendar and check Google Workspace for pending maintenance tasks

Executive Assistant (Remote)

TuCasa Property Management • Meio período

Feb 2023 - Jan 2026 • 2 yrs 11 mos

Manage end-to-end guest and host support including bookings, check-ins, modifications, cancellations, and property-related concerns • Deliver timely, empathetic, and professional guest communications, maintaining high satisfaction ratings • Resolve escalated and complex guest issues, ensuring fair and policy-compliant outcomes • Coordinate with internal teams to address maintenance and operational issues efficiently • Schedule and follow up with cleaning crews using Turno to ensure property readiness • Manage projects, tasks, and team workflows using Asana • Oversee email and calendar management for property managers • Organize and maintain property documents and records using Google Drive and Google Workspace • Process rent applications and manage tenant records via Entrata • Handle inbox management and property inquiries through Zillow