Junaid Ahmed

Associate Consultant - Enterprise Systems Support

Unilever • Período integral

Apr 2023 - Dec 2025 • 2 yrs 8 mos

• Acted as primary coordinator between business users, internal engineering, and external vendors for B2B ERP-integrated platforms (TRACK, KeStore) deployed across Unilever Ethiopia, Haleeb, Colgate, and Shan Foods. • Managed user access, roles, and region-based permissions on Azure DevOps, executing onboarding and offboarding in line with security and access-control policies. • Validated REST API, SFTP, and Azure PostgreSQL integrations post-deployment to confirm end-to-end data flow and business continuity across release rollouts. • Troubleshot production incidents by querying PostgreSQL, reviewing integration logs, and producing root cause analysis within SLA; monitored availability via Linux server checks. • Authored user guides, SOPs, UAT documentation, and training manuals that drove a 40% increase in product adoption and a 30% improvement in system utilization.

ERP Project Coordinator

NLC • Período integral

Feb 2021 - Feb 2023 • 2 yrs

• Coordinated end-to-end Oracle E-Business Suite R12 support and implementation across six modules Financials, Procurement, SCM, Project Accounting, Contracts, and HCM for finance, procurement, and operations users. • Served as primary point of contact between business users, internal IT, and Oracle implementation vendors for patch deployments, configuration releases, and module upgrades gathering sign-off, validating in test, and overseeing controlled production rollout to minimize downtime. • Gathered requirements from senior Finance, Procurement, SCM, and Project Accounting stakeholders and translated them into Oracle R12 configuration specifications, reporting changes, and customization requirements. • Designed UAT test scenarios and test scripts; validated each release against business requirements to prevent post-go-live defects. • Managed Oracle ERP user access, roles, and permissions and ran periodic access reviews to maintain segregation of duties and security compliance. • Built operational reports and dashboards from Oracle ERP data for leadership (spend, project cost performance, supply-chain KPIs) and supported month-end and period-close in Financials and Project Accounting. • Delivered structured ERP user training and produced SOPs, work instructions, and step-by-step guides, reducing support ticket volume and lifting adoption.